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Free shipping in NL Return in 14 days Worldwide shipping Solid gold only

FAQ

Order

When do you ship my order?

We do our best to ship your order the next workday after you placed your order.

How much are the shipping costs?

The Netherlands: Free!

Europe: €12,95

Outside Europe €24,95

How do you ship my order?

We ship all orders with registered shipping. Our transporter is PostNL.

I live outside of Europe, can I place an order?

Yes! We ship worldwide.

Which payment methodes do you accept?

We accept IDEAL, Visa, Mastercard, Maestro, American Express & Bancontact.

If you like to pay by banktransfer, please send us an email: foreverminecollectables@gmail.com

Returns

How can I return an order?

It is possible to return an order within 14 days after receiving the item. The item has to be in perfect and unworn condition. A return must be registered by e-mail.

Please check our return page for the full return instructions.

After I returned the item, when can I expect the refund?

Returns will be send to a mailbox.

Your return will be processed within 1 week. After we processed your return, you will automatically receive an e-mail from us.

Is it possible that I exchange my items instead of receiving money back?

Unfortunately, we do not offer that option. If you wish to receive a new item,
return your unwanted item for a refund and place a new order on www.foreverminecollectables.com.

Do I pay for the return costs?

If you like to return your order, you have to pay for the return costs yourself. We always advise to ship the items registered, because you are responsible for the return yourself.

Collection

What is the material of your jewelry?

We only sell solid gold items, nothing plated.

What is the difference between 9, 14 and 18 carat gold?

All carats are real gold and will last forever without color fading.

Golden jewelry is always made of an alloy of different metals because pure 24% gold is too soft to make
jewelry from. Gold is mixed with metals such as copper, silver and brass. The amount of gold in a piece of jewelry determines the carat. A higher carat gold contains more gold than a lower carat.

Can 9 carat jewelry fade in color?

9 carat jewelry is made of an alloy of pure gold with other metals, just like 14 carat golden jewelry. So it is not a layer of gold. For this reason, a 9 carat piece of jewelry cannot fade in color.

Do you have a giftcard?

Yess we have! You can purchase a giftcard in our webshop.
After you made the payment, you will receive the giftcard code in your e-mail.

Size & Care Guide

How do I know my ring size?

You can very easily measure your ring size at home. Please follow the steps in our size guide to find out your ring size.

Read more >

How can I maintain my jewelry?

It is important to treasure your jewelry and take care of it. Check our Care Guide for all our tips.

Read more >

About us

Where are you based?

We are based in Amsterdam, the Netherlands.

Do you have a visit address?

At the moment it is not possible to visit us.

We do organize pop-up stores regulary. Please check our Instagram page for the next pop-up date.

How to contact you?

Please contact us by email:

foreverminecollectables@gmail.com

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